Don’t just sit there! Nonverbal Communication as a Form of Speech Body language is one of the most important telltales of expression. We sit, stand, stare, and gesture based on what we are feeling and trying to relay to others. Oftentimes this says more than words ever could. Some studies show that only 20-30% of …
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Although listening may be an activity we all do passively, reflective listening is a learned skill that greatly improves the quality of care. Improve patient satisfaction and meaningful relationships by lending an empathic ear. We’ve all been in situations where someone speaks to us, and we seem to look right through them. We might conclude …
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The role of the nurse and nurse leader in patient advocacy is to protect the health, safety, and rights of patients. Nurses serve as the voice for vulnerable populations. According to the American Nurses Association’s code of ethics, “the nurse promotes, advocates for, and strives to protect the health, safety, and rights of the patient.” …
Fred Lee, author, healthcare leader, public speaker, and former Disney senior-level hospital executive, posed a very important question regarding the dynamic between patient satisfaction and patient experience. What do Disney and a hospital have in common? At first, Disney may seem like the odd one out. What does a theme park have to do with …
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